Today we had class taught to us by Dr. H. Gayathri on the Indian service industry. He told us that the service industry is one of the most important sectors of the economy. This is hard to believe after some of the service we’ve received(India Air/Ginger Hotel). Also he told us that the retail industry in India is ranked among the top ten in the world, and it is the largest contributor to the countries GDP. After class we visited L&T. At L&T they provided us with lunch (the best lunch we had in India). It was delicious. They were so happy to have us there and to show us what they do. Larsen & Toubro Limited (L&T Ltd) is India’s largest engineering and construction conglomerate. The tour of their facilities was impressive. They brought us to call centers and showed us where they develop new products. At the end of our tour, they gave us a gift and were thrilled to have had us there. We were shocked, no where in this country had we seen such generosity and pure honor. This company has shown us the best possible service and hospitality that I can imagine.
This visit reminded me of the “Work Flow Software” flattener. This company works with branches all over the world to provide the best service to its customers and does business on a daily basis with business professionals all over the globe. In their call centers, they have people calling with issues from the U.S. around the clock. It is no more convenient to have customers call a help line in Alabama then it is to India.
Thursday, January 10, 2008
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